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Relationship Selling – Going the Extra Mile, is a practical and interactive 2-day course for today’s Sales Professionals, designed especially to introduce participants to systems that produce predictable sales results and success.

Our goal is to provide your organization with a complete system of personal and professional influence and sales skills training that results in:

• Increased revenue for the company
• Higher productivity
• Customer satisfaction
• Skilled staff with a healthier self-esteem

The more ‘yes’ they hear from the customers, the more fun they are going to have, the more money they make – the healthier their self-esteem.

By the end of this course participants should be able to:

• Recognise how perceptions are formed
• Demonstrate an understanding of the Sales Process Call Flow
• Distinguish the importance of planning & setting objectives
• Recognise the importance of qualifying the customer
• Define the benefits of Rapport Building
• Identify the Questioning Process & the importance of Effective Listening
• Recognise buying signals & overcome resistance
• Identify ways of influencing & controlling the Buying Process
• Distinguish the difference between Features & Benefits
• Uncover key benefits to pre-empt objections
• Understand the different types of closes
• Demonstrate the ability to close successfully

Each participant is provided with a comprehensive manual which can be a great resource for future use.

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